Headsets Are Required

for each Agent & Supervisor

We do not supply headsets because there are a wide variety of choices, styles, and preferences.

Important Note: Our Type 1 & Type 2 Predictive Dialers

use different types of headsets.

Type 1: (use powered headset only)

(1 agent, dialing independently on 1 to 3 telephone lines)

If you have our

Single Agent Predictive Dialing Station

You will need 1 of the following types of headsets:

Recommended-Go to http://www.headsets.com

For corded headsets: Click Corded Office Headsets

then click Headset Systems

Any of these models (Executive Pro Overture or Symphony, etc.) will work.

…or…

For wireless headsets: Click Wireless Office Headsets

then click Work with your existing phone

We recommend Plantronics CS50 Wireless Convertible Headset

Type 2: (use telephone with headset)

(2 or more agents, dialing on multiple telephone lines from a server computer)

If you have our

Multiple Agent Predictive Dialing System

You will need 1 of the following types of headsets

for each agent and supervisor:

Recommended-Go to http://www.headsets.com

For corded headsets: Click Corded Office Headsets

then click Telephones

Any of these models (Executive Pro Chattaway, Plantronics T10, etc.) will work.

…or…

For wireless headsets: Click Wireless Office Headsets

then click Replace your existing phone

We recommend Plantronics CT11 or CT12

We highly recommend a dedicated twisted pair wire run to each agent station from the station breakout box at the server. Cat5 wiring is ideal as long as a dedicated twisted pair is used for each agent station. Station wiring is always analog wiring – even when a digital T1 system is installed.

If you need help or want to use different kinds of headsets,

please contact your sales person or our technical support at: www.tellacom.net

Installing Telephone & Headset Cables

Type 1: 1 Agent Using PIKA Inline MM 4L

This photo is an example of how you would connect the cabling if you have three single line phone jacks. Depending on how your telephone lines are wired, your setup could differ from this photo.

Type 2: Multiple Agents – Using Various PIKA Boards

With the multiple agent models of the Predictive Dialer, the connection setup differs based on which PIKA voice boards your system uses. A multiple agent system requires outbound dialing lines as well as cable going to each individual agent station. On the 4 agent x 8 line and 8 agent x 16 line model Predictive Dialer both of these functions are handled by the same voice board, but on the larger systems separate voice boards handle each of these functions.

4 Agent x 8 Line and 8 Agent x 16 Line Models

(Using PIKA Voice Boards Daytona MM 4P8LC or Daytona MM 8P16LC)

On the 4 x 8 and 8 x 16 models, the basic set up is the same: a breakout box connects to the PIKA voice board by the amphenol (thick) cable, and your cables (both the outbound dialing and agent stations) connect to the same breakout box.

NOTE: It is very important that the cables are plugged in correctly to the breakout box, otherwise damage to your PIKA voice board could occur.

4 x 8 model Predictive Dialer

8 x 16 model Predictive Dialer

12 Agent x 24 Line Analog Model

(Using PIKA Voice Boards Daytona MM 24LC and Daytona MM 12P)

The 12 Agent x 24 Line analog model differs from the 4 x 8 and 8 x 16 in that 2 PIKA voice boards are required. The PIKA Daytona MM24LC is ONLY for the outbound dialing lines and the PIKA Daytona MM 12 P is ONLY for the agent station lines. It is very important that the cables are plugged in correctly to the breakout boxes, otherwise damage to your PIKA voice board could occur.

Digital Models

(Using PIKA PrimeNet Digital Voice Boards & Daytona MM 12P, 16P or 24 P)

The T-1/PRI (Digital) models of the predictive dialer use a digital voice board for the outbound dialing lines in conjunction with the analog Daytona voice boards to connect to the agent stations. Different configurations are possible ranging from 12 Agent x 24 line to 48 agent x 96 lines or more. The basic setup for each of these models is the same (though there may be more voice boards than shown in the example below).